Delivery & Returns
All Affinity Diamonds products are made to order and can take between 1-2 weeks dependant on the product.
In the event that there are production or manufacturing delays a member of the Affinity Diamonds Customer Service Team will contact you directly.
Orders are processed Monday through Friday, excluding Saturday, Sunday and public holidays.
Please note that Affinity Diamonds does not ship to P.O. Boxes as all orders require a signature upon delivery. In the event that there are delivery delays a member of the Affinity Diamonds Customer Service Team will contact you directly. Items ordered together may not always ship together or items on special order may take longer.
You may verify the status of your order and shipment by contacting Customer Service on 02 9221 0717. A representative will be on hand to assist you from 9:30AM–5:30PM Monday through Friday, AEST.
All shipments made within Australia are considered domestic with an estimated timeframe of 2-7 business days. To ensure the secure delivery of your package, a signature is required on delivery.
From the moment the order leaves our boutique, the following delivery time frames apply:
Metro areas: 1-3 business days
Regional areas: 3 – 7 business days
Metro Areas include: Sydney, Melbourne, Brisbane, Canberra, Perth, and Adelaide.
All shipments made within New Zealand have an estimated timeframe of 7-20 business days. To ensure the secure delivery of your package, a signature is required on delivery.
Countries available for delivery – China, Singapore, United Kingdom and United States.
A flat rate of $150 is added to each international order to cover delivery of goods via FedEx.
All international shipments have an estimated timeframe of 7-10 business days. To ensure the secure delivery of your package, a signature is required on delivery.
REFUND AND EXCHANGE POLICY
Affinity Diamonds does not offer refunds as all pieces are bespoke and custom made to order.
Items are accepted for credit or exchange in Australia if returned in saleable condition within 14 days, accompanied by a sales receipt. Some exclusions may apply.
Exchanges can only be made via Platinum Post at the buyer’s expense or in-store at our Sydney Boutique.
Please email firstname.lastname@example.org for instructions on how to address your exchange.
You may also exchange your item by visiting the Affinity Diamonds Sydney Boutique. The boutique is located at:
Suite 2, Level 4
77 King Street
Sydney Australia NSW 2000
Refunds are not available for purchases made online.
If you have any questions, please contact Customer Service at 02 9221 0717. A representative will be on hand to assist you from 9:30AM–5:30PM Monday through Friday, AEST.